INSPECT YOUR PACKAGE IMMEDIATELY!
With most purchases, I have included insurance in the shipping fees for items that are fragile and over $24. If this is so, then refer to your USPS confirmation #, for instructions on how to obtain a refund in the event that damage occurs.
Please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product broken or unusable, please refuse the shipment and contact me immediately. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a similar product, if you wish. If you refuse delivery, please notify me at âcyvonneh@yahoo.comâ so that I can expect the return shipment.
RETURNS FOR INSURED ITEMS THAT WERE DAMAGED IN SHIPPING
*I hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.
If concealed damage is discovered after the delivery, it is the purchaserâs responsibility to retain all packing material including the carton (the Post Office may wish to inspect it before it accepts your claim) and to notify me immediately. Failure to make claims within 3 days of delivery shall constitute acceptance of the merchandise and waiver of any defects, errors, or shortages.
Since each item is âone of a kindâ, âIn the Shade of the Sycamore Treeâ will arrange for your Credit Card/PayPal to be refunded the Purchase amount and the return postage if you follow the above mentioned procedures. I will notify you when a similar creation is available for your consideration.
ITEM NOT WHAT YOU EXPECTED?
I hope that you are satisfied with your purchase! All of âIn the Shade of the Sycamore Treeâ creations are original designs and are individually hand-crafted
by me. The handmade quality and creativity are what set my work apart from mass-produced products. Color, size, and texture variations contribute to the uniqueness of each piece and are not considered flaws. All weights and measurements are approximate. If, for any reason you are not satisfied with your purchases, you may return unused items within 3 days of purchase, and you will be given a refund through your Credit Card/Pay Pal. Please contact me before you return the item - cyvonneh [!at] yahoo.com
Please pack unused item/items in the original shipping box with its protective packing and insure for the proper amount. Please pack carefully, refunds will only be given to items that are not damaged when they are returned. Return shipping will be at the buyer's expense.
Refunds cannot be given on customized or special orders unless it was damaged in shipping.